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​Official Communication Policy
*last update 05/06/2025
To honor focus, flow, and the highest quality of service, please note the following communication guidelines:
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Working Hours
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Our official working hours are:
Monday to Friday, 8:00 a.m. – 4:00 p.m. CET (Central European Time)
We do not respond to messages outside of these hours or during weekends, as we believe rest and regeneration are essential to excellence.
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Primary Communication Channel
All official communication is handled exclusively via email:
office@catherinebroy.com
Messages sent via other platforms (social media DMs, WhatsApp, SMS, etc.) may or may not be seen, and are not considered official communication. They might not receive a reply.
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Response Time
We aim to respond to all non-urgent matters within working hours, typically within 24–48 hours.
Only true emergencies will be addressed outside of standard hours — though in most cases, responses will follow during business hours.
We appreciate your understanding and cooperation.
Respecting these boundaries helps us serve you with clarity, presence, and excellence.
General Terms of Use, Refund Policy and Privacy Policy
General  Terms of Use and Refund Policy and Privacy Policy Page apply.
CONTACT
Catherine B. Roy LLC
office@catherinebroy.com
​16192 Coastal Highway, Lewes
Delaware 19958, County of Sussex
United States
​+1 302 2080171Â